Products are great but customer service is shit. I will never buy another CF product ever again!
What makes you say that? My dealings with them have been fine, if not limited.
I ordered the GPP dvd years ago and it took 6 months to receive the DVD. Rupert never answered emails or PM's. Shortly after I received the dvd mike robertson from tmag pmed me and asked what did he have to do to receive the dvd too. he ran into the same problems. It took over a month to receive the download site for one of the ebooks i ordered. AN E BOOK!! should go out within 24 hours. i mean it's already written in pdf format. After A week i emailed rupert, another week emailed again, no response. FWIW I have the gpp dvd, cfts, forum review and ct's modern methods book was also purchased from them. The last two purchases were the problem ones.
Worst part was the non responsiveness. If there is a technical problem i don't care, just let me know so i am aware and if i think 6 months is too long to wait then... offer a refund. I am a patient dude, all i wanted was to be in the loop.
After both of those experiences i said f'it i learned a lot but am NEVER going to do that again. NEVER. I'll spend my $ with people who treat me like they are selling me a service not doing ma a favor.
I have been told by many others that as long as rupert is in control of the site they will never do business with CF either